Privacy Policy

Last Updated: November 4, 2025

At Shumbird, Inc. (“Shumbird,” “we,” “us,” or “our”), safeguarding your privacy is core to our mission. This policy outlines how we handle your personal data when you interact with our conversational commerce platform and associated services.

1. Data We Gather

Information You Share With Us

When you use Shumbird, you may provide us with:

• Identity Details: Your name, email, phone number, and business information
• Account Credentials: Login details, authentication tokens, and profile settings
• Business Data: Store name, product listings, inventory, and catalog information
• Correspondence: Support tickets, chat messages, and email communications
• Financial Data: Payment details handled by our certified payment partners; we never store complete card numbers

Data We Collect Automatically

• Technical Information: IP address, device type, browser version, and approximate location
• Platform Activity: Feature usage, navigation patterns, session duration, and interaction logs
• Tracking Tools: Cookies and similar technologies for analytics, personalization, and advertising

2. Purpose of Data Processing

Your information enables us to:

• Deliver and enhance our conversational commerce platform
• Facilitate transactions and manage merchant relationships
• Customize your platform experience based on preferences
• Communicate service announcements, updates, and support responses
• Execute marketing campaigns (only with your explicit permission)
• Monitor and improve platform performance and security
• Identify and prevent fraudulent activity or technical issues
• Meet legal requirements and enforce platform policies

3. Legal Framework (EEA/UK)

For users in the European Economic Area and United Kingdom, we process your data under these legal bases:

• Your Consent: When you've provided clear permission for particular uses
• Service Delivery: When processing is essential to fulfill our contractual obligations
• Legal Requirements: When mandated by applicable laws and regulations
• Business Interests: When we have valid reasons for processing that don't override your rights

4. Information Sharing

We share your data only with trusted parties:

• Infrastructure Partners: Cloud hosting, database management, and technical support providers
• AI Technology Partners: Services powering our conversational shopping experience
• Analytics Platforms: Tools like Google Analytics for usage insights and optimization
• Marketing Services: Advertising networks for targeted campaign delivery
• Legal Authorities: When compelled by law enforcement, court orders, or legal processes
• Corporate Transactions: During mergers, acquisitions, or asset transfers

We never sell your personal data to third parties for marketing purposes.

5. Your Privacy Rights

Universal Rights

• Marketing Opt-Out: Unsubscribe from promotional emails via the link provided
• Cookie Control: Manage tracking preferences through browser settings
• Profile Management: Access and modify your account information anytime

GDPR Rights (European Users)

• Data Access: Obtain a copy of all personal data we hold about you
• Rectification: Correct any inaccurate or outdated information
• Erasure: Request permanent deletion of your personal data
• Portability: Export your data in a machine-readable format
• Processing Limits: Restrict how we use your information in specific cases
• Right to Object: Challenge processing based on legitimate interests

To exercise any rights, reach out to contact@shumbird.com

6. Data Retention Period

We keep your information only as long as needed to serve the purposes described here, or as required by law. When you request deletion, we'll remove your data promptly unless legal obligations require retention. Backup copies are maintained solely for disaster recovery and system integrity.

7. Cross-Border Data Movement

Shumbird operates from the United States. Users accessing our platform from other countries acknowledge that their data will be transferred to, stored in, and processed within the U.S. and other jurisdictions where our partners operate. For EEA and UK transfers, we implement Standard Contractual Clauses endorsed by the European Commission.

8. Cookie Policy

Our platform employs these cookie categories:

• Essential Cookies: Required for core platform functionality
• Preference Cookies: Store your settings and customizations
• Analytics Cookies: Track usage patterns to improve our service
• Marketing Cookies: Enable personalized advertising experiences

You control cookie settings via your browser. Blocking certain cookies may impact platform features.

9. Security Measures

We deploy industry-standard security protocols to protect your data from unauthorized access, modification, disclosure, or destruction. Our safeguards include data encryption, access authentication, and regular security audits. While we implement robust protections, no internet transmission method is completely secure, so we cannot guarantee absolute safety.

10. External Service Integration

Our platform connects with third-party services including AI providers, payment processors, and analytics tools. These external parties have their own privacy policies, and we're not liable for their practices. We recommend reviewing their policies before sharing information with them.

11. Minors' Data Protection

Shumbird is designed for business use and not intended for individuals under 13 years of age (or the minimum age in your region). We don't knowingly collect data from minors. If you suspect we've inadvertently gathered a child's information, contact us immediately for removal.

12. Policy Updates

This Privacy Policy may evolve to reflect operational changes or legal developments. Significant modifications will be communicated through platform notifications and reflected in the “Last Updated” date above. Continued platform use after updates indicates your acceptance of the revised terms.

13. Get in Touch

Questions or concerns about this Privacy Policy? We're here to help: